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Bike!Bike! 2016
Bike!Bike! 2016 was hosted by The Hub of Detroit / Back Alley Bikes in Detroit, Michigan, USA.
Workshops
Synopsis and Materials from Advanced Problem Solving 101
Problems can be broken down into 3 categories
Type 1 - Technical - You know the problem and you know how to fix it. You fix it.
Type 2 - Technical & Adaptive - You know the problem, the solution requires learning.
Type 3 - Adaptive - Requires learning what the problem is, and the solution requires learning.
To learn more about this, I recommend reading Leadership Without Easy Answers by Ronald Heifetz
Here is a way to address Type 2 & 3 Challenges.
I. Reword the problem as "challenge". Create a challenge statement that is not too broad and not too narrow in it's scope. Try starting with "How might we...". Pick the best one. Brainstorm a bunch of statements.
II. Use that statement as your basis to conduct research. Interview people affected by the challenge. Interview people on the extreme ends of the challenge. Immerse yourself in their life to gain a better understanding of what they think, feel, say, and do. Explore parallel industries to see how they are successful in dealing with similar challenges. Consult experts.
III. Filter insights from the research. Tell peoples' stories to each other to help pull out insights. Group the insights by finding patterns or relationships. Eliminate unneeded insights. Get it down to 4 - 6 categories.
IV. Find opportunities. Pick 1 or 2 insights from each of the 4 - 6 sections. Vote on which ones you will use. Brainstorm new "How might we..." statements for each chosen insight.
V. Find possible solutions. Pick 1 - 2 opportunities for each section. Brainstorm out possible solutions. There is no wrong or silly answer. In fact, the silly answer sometimes will lead to a really good idea.
VI. Pick the solution that is the most Viable, Desirable, and Reliable. Pick the one your team is most excited about.
VII. Make your solutions real. Rough your solution out quick and dirty. Test it. Modify it as need be. Don't be married to it. If it doesn't work, try one of your other solutions. The idea is to get it going without spending a lot of time, energy, or money; to create a thing into the world rather than just talking about it.
VIII. Develop your solution. Iterate. Keep evolving your solution as need be.
Well folks, that's the rough and dirty version. You've gone from a shotgun blast to a laser focus for addressing the challenge. Hope this helps.
If you'd like a much more in-depth version to walk you through it, you can download a free toolkit put together by IDEO.org at http://www.designkit.org/resources/1
Acumen+ and IDEO.org have put together a free 7 week course explaining it even more. You can check that out at http://plusacumen.org/courses/ Check out their other courses, too!
It was a pleasure and an honor to share this with you all. Now go try it and let me know how it went and contact me with any questions.
All the best,
Rob Grossman
Synopsis of Service Toolkit Workshop
All community bicycle workshops offer services to people. These are just some tools that can help your organization dial in what it does, or better learn what it wants to do.
Journey-Mapping - If you're creating a service, sometimes it helps to break it down into its main parts. An example could be if your shop were providing a mobile bicycle repair station:
- Assemble kit - Ride out to those in need of repairs - Provide repairs - Receive compensation - Ride back to shop - Record keeping - Unpack - Let people know about service
Instead of one big step, we've now broken it into 8 smaller steps that can be focused on individually. Smaller steps are not as overwhelming as big steps. Each of these small steps can then be broken down into smaller steps. It's all about small victories because they add up.
Prototyping Once you've broken your service down into smaller chunks, you can play with those chunks. That's right, I said play with it. Have fun. Act out how things might go down. Build what it might look like with legos, or bike parts. Rough it out. A hub might represent a counter and bolts could represent members. See how the interactions would happen. Use whatever you have at hand. Build it with paper and spokes. Whatever. There are no rules. This sort of exercise will bring up new questions that you may not have expected. Use it as a quick and dirty guide to learn how to better develop your service before spending lots of time, energy, and money, only to hit major roadblocks that could have been discovered much earlier when you were having fun.
Acumen+ offers a free 4 week long online course on prototyping http://plusacumen.org/courses/prototyping/
There are tons of materials on how to prototype out there. Look it up and have get to making!
Remember, it's about testing your ideas early and going from talking about it to actually DOING it.
Business Model Canvas A BMC is a worksheet to fill out that can help you take a closer look at just what is involved with your services. If you have a board to report to, or are asking for money from another organization, this can help show how what you are doing works - the front end, the backend, the customers, the people involved, costs, revenue, etc. It's not as filled out, expansive, or intimidating to do as a full Business Plan. And because it is just a worksheet, it's easy to make changes to.
Here are a few different versions. Work with the one that seems like it bests suits your needs. [https://www.template.net/business/word-templates/business-model-canvas-template/ https://www.template.net/business/word-templates/business-model-canvas-template/] Again, if you do a quick google image search you'll find a ton to choose from.
I hope this helps your shops out to continue to service your communities. Write to me with any questions or to let me know how this helped.
Cheers,
Rob Grossman